Deal with worst-case computer problems

When you get a virus, misplace a file or worse, follow these steps.

The Rx: Run a scan

The Rx: Run a scan

Immediately run a scan using antivirus software (Norton AntiVirus is one option, $40; Norton.com). If it detects a virus, you’ll be alerted once it’s been eliminated. If you don’t have antivirus software (or yours is out of date), download a free virus-scanning tool from avg.com or download.com to get through the storm. If that doesn’t work, call your computer’s manufacturer for further assistance. 

NextThe problem: You lose an important file


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