Deal with online returns
If you find out your gift was purchased online, you may be able to return it to the retailer's brick-and-mortar store―but make sure that you bring any packaging or paperwork that came with the gift. For items that are sold only online (or if the company doesn't allow in-store returns), you may have to ship it back. Check out the postage costs. They are often not refunded, so it may not be worth it to send the gift back.
NextKnow store policy
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